How to open a support ticket
When to use a ticket
Tickets are best for account-specific questions, technical issues, billing queries and anything that needs a record of the conversation.
What to include
- Your domain name or service name.
- A clear description of the problem.
- The exact error message or screenshot.
- When the problem started.
- Any recent changes you made.
After sending
Keep replies in the same ticket so the support history stays together and the team can follow the issue properly.