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Troubleshooting

How to troubleshoot a 403 Forbidden error

Check permissions, index files and security rules.

Updated 16 May 2026

How to troubleshoot a 403 Forbidden error

What 403 means

A 403 error means the server understood the request but is not allowing access.

Common checks

  • Check file and folder permissions.
  • Make sure an index file exists.
  • Review .htaccess rules.
  • Check IP blocker or security plugins.
  • Confirm the file is in the correct folder.

Support information

Send the affected URL and any recent changes when raising a ticket.